Refund policy

Returns

At Trader Trove we encourage mindfulness when purchasing and we hope you’ll be completely satisfied with your product. In the event you’re unhappy with your purchase, we will accept returns of unused items within 14 days of purchase date. We do not accept returns for change of mind on Sale items.

Proof of purchase must be provided.

To be eligible for a return or exchange, items must be unused and in the same condition that they were received, with original tags attached. If more than the above specified days have passed, regretfully we are unable to offer you a refund or exchange.

To complete your return please mail your item/s to us and include a note specifying your order number, request for a refund/exchange and reason why.

Our return address is:

Trader Trove

22 Christine Avenue

Miami QLD 4220

Customers are responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so we recommend customers use registered or trackable post.

Please allow 10 business days from our receipt of your item for us to issue a refund to your credit card or original method of payment. If using a third party payment gateway such as PayPal, please refer to their terms and conditions for the time period of the refund to be processed.

Trader Trove reserves the right to deny a refund or exchange of the item returned if it does not meet the requirements of our above returns policy.

Exchanges

We are happy to exchange items for change of mind within 14 days of receipt of the item. If you need to exchange your item/s, please contact us at orders@tradertrove.com.au and let us know the item/s you wish to exchange for and post your unwanted order back to us by following the above instructions in our Returns Policy. Proof of purchase must be provided.

Due the nature of our unique one off range of wares, we cannot guarantee that your preferred exchange item will be in stock. Please note if we do not have your preferred exchange item in stock, we can offer a store credit to the value of your purchase (that can be used online or in store for 12 months from date of issue.)

Faulty items
At Trader Trove we pride ourselves on sourcing items of quality, in the rare event that you have received a faulty item please email us at orders@tradertrove.com.au with photos and a full description of the fault so we can assess and arrange return or exchange of your item. We will replace if stock is available or offer a full refund to you upon return of the item.

Pre Order Cancellations.

Pre orders are made to order, all sales are final and can not be refunded or exchanged.

Our Wares

The majority of products Trader Trove offers are handmade, one off, and some in vintage condition. Their markings, colour differences and quirky natural worn character are a reminder of their authenticity which adds to the charm of owning pieces with soul and substance.

We endeavour to list all the character traits in the product descriptions but if you have any queries relating to this, please contact us at orders@tradertrove.com.au for clarification prior to purchase.

Shipping

You will be responsible for paying for your own shipping costs for returning or exchanging your item/s. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from the total.