Terms and Conditions

This website is provided by Earth Cartel Pty Ltd. By using this website or downloading materials from the site, you agree to abide by the terms and conditions detailed here. If you do not agree to abide by these terms and conditions please do not use the site or download materials from the website.

Prices on this site are in Australian (AUD) dollars and inclusive of GST.

 


    DISCLAIMER

    The materials provided on this website may contain inaccuracies, typographical errors and out-of-date information. Earth Cartel Pty Ltd does not warrant the accuracy of the information or materials, or any advice, opinion, statement or any other information displayed or provided via this website. By using this website you acknowledge that any reliance upon the information provided within this website is solely at your own risk. Earth Cartel Pty Ltd may, at any time, make any change to the site, information or prices. The information and materials provided on this site are provided “as is” without any warranty, express or implied, of any kind.

    In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Earth Cartel Pty Ltd shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Earth Cartel Pty Ltd shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Earth Cartel Pty Ltd  shall immediately issue a credit to your credit card account in the amount of the charge.

    End of Season sale - March 23

    All sale items are for instock items only not special orders or stock that needs to be ordered in.

    Cancellations

    Cancelling a pre order: 

    Pre orders are made to order,  all sales are final and can not be refunded or exchanged.

    This is due to limited stock availability and the product's potential to sell out. as well as the space it is booked in that takes up inside a container.

    We advise checking all measurements before placing an order to ensure your satisfaction. Please note that custom-made orders are non-cancellable.

    To cancel a pre-order, kindly contact our team via email at orders@tradertrove.com.au We understand that circumstances can change, and we will work to assist you in any way possible.

    Please note that if you cancel an order after it has been shipped, shipping charges will apply as this process is handled by a third-party.

    For further information on refunds and cancellations, please visit our Refund or Cancellation Pages.

    PRE ORDER DISCOUNT- is not to be used with any other discount codes, it is 30% off any additional codes have been locked but in the event it does work you wioll be asked to make up the difference as you may only have one Discount at a time. 

    Price Increases - 2021/22

    Unfortunately in response to a significant worldwide surge in production, materials, international & domestic transportation costs affecting our industry we will be implementing price increases necessary to maintain operating overheads.

     We truly appreciate your support as we continue to work personally with our artisans as they handcraft our designs that adorn your homes with heart.

     

    LIMITED LICENSE

    Subject to the terms and conditions set forth on this page, Earth Cartel Pty Ltd grants you a non-exclusive, non-transferable, limited right to access and use this site and the information and materials provided.

    Earth Cartel Pty Ltd gives you authority to view and download material on this website only for your personal, non-commercial use subject to the following restrictions:

    • Retain, on all copies of the materials downloaded, all copyright and proprietary notices contained within the materials.
    • You may not modify the materials in any way or reproduce, publicly display or distribute materials for any commercial us.
    • You may not transfer the information or materials on this website to anyone unless you give them notice of the above Terms and Conditions, and they agree to these Terms and Conditions.
    • You further agree to comply with all copyright laws regarding your use of the content of this website and to prevent any copying of materials provided within this website.

    THIRD PARTY SITES

    This website will, from time to time, link to external websites operated by other entities. If you visit these external sites you do so at your own risk and it is your responsibility to take measures against viruses and other destructive elements. We make no warranty, and do not endorse, any website tradertrove.com.au links to, or the products or services they provide.

    INFORMATION PROVIDED BY YOU

    Any information provided by you to Earth Cartel Pty Ltd is protected by our Privacy Policy. You agree that any information provided by you can be used for the purpose for which it was intended, as well as contact from us with information relevant to your visit from time-to-time.

    LIMITATIONS OF DAMAGES

    In no event shall Earth Cartel Pty Ltd be liable to any entity for any direct, indirect, consequential or other damages (including, without limitation, any lost profits, business interruption, loss of information or programs or other data on your information handling system) that are related to the use of, or the inability to use, the content, materials, and functions of the site or any linked website, even if Earth Cartel Pty Ltd is expressly advised of the possibility of such damages.


    PRIVACY POLICY

    This privacy policy sets out how Earth Cartel Pty Ltd uses and protects any information that you give Earth Cartel Pty Ltd when you use this website. Earth Cartel Pty Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Earth Cartel Pty Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

    WHAT WE COLLECT

    We may collect the following information:

    • name
    • contact information including email address
    • demographic information such as postcode, preferences and interests
    • other information relevant to customer surveys and/or offers

    WHAT WE DO WITH THE INFORMATION WE GATHER

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping.
    • We may use the information to improve our products and services.
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
    • From time to time, we may also use your information to contact you for market research purposes.
    • We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.

    SHOPIFY

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

    Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

    PAYMENT

    If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

    PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

    For more insight, you may also want to read Shopify’s Terms of Service (http://www.shopify.com/legal/terms) or Privacy Statement (http://www.shopify.com/legal/privacy).

    Pre-Orders delivery time

    Pre Orders may arrive later than expected as many variables are at play. If you have placed a pre-order this means we have allocated space in our container for your wares and have left space out for any other orders we may need. Refunds will only be processed if the item is faulty or damaged not for change of mind. All deposits are non-refundable but can be exchanged for a gift card.

    *Pre -Orders are not subject to discounts*


    SECURITY

    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

    If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

    HOW WE USE COOKIES

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


    LINKS TO OTHER WEBSITES

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    CONTROLLING YOUR PERSONAL INFORMATION

    You may choose to restrict the collection or use of your personal information in the following ways:

    • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
    • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@tradertrove.com.au.

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 22 Christine Ave Miami QLD 4220.

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

    WARRANTY + RETURNS

    Earth Cartel Pty Ltd is not obligated by law to issue you with a refund if you change your mind. *for more information please click here to our Shipping + Returns page. 

    Due to the handmade nature of our products, Trader Trove does not offer a period of warranty on our products. We however would like to be contacted in the case that a customer has a fault with a Trader Trove product. We care about our lovely customers and are passionate about facilitating an excellent customer experience, resolutions will be considered on a case-by-case basis.